Shipping Policy
At Swasi Healthcare, we are committed to delivering your orders safely, securely, and on time. We work with trusted logistics partners across India to ensure a smooth delivery experience for our customers.
Order processing
Orders are usually processed within 24 hours after successful payment confirmation. Each order undergoes a quality check before dispatch.
Packaging standards
Products are securely packed using protective materials, with extra wrapping for fragile items and sturdy cartons to prevent transit damage.
Shipping coverage
We deliver across most serviceable locations in India. Delivery availability can be checked by entering your PIN code during checkout.
Delivery timeline
Estimated delivery is 2–5 working days in Tamil Nadu and 3–7 working days in other states, depending on the destination and courier service.
How shipping works
Every order is handled with care, and we keep our customers informed throughout the delivery process.
1. Shipment tracking
Once your order is shipped, you will receive the tracking ID, courier partner details, and shipment updates via SMS or email. Registered customers can also track orders through their account dashboard.
2. Delivery timeline
Delivery timelines may vary depending on the delivery location, weather conditions, public holidays, courier service disruptions, and other unforeseen circumstances. Delays caused by third-party logistics providers may occasionally occur.
3. Delivery attempts
Our courier partners may contact you before delivery. Please ensure that your phone number is active and reachable and that someone is available at the delivery address. Additional attempts may be made if the first attempt is unsuccessful.
4. Delivery issues
For delayed deliveries, damaged packages, missing items, or incorrect deliveries, please contact our customer support team as soon as possible. We will coordinate with the courier partner to resolve the issue.
5. Multiple shipments and updates
We try to ship all products in a single shipment whenever possible. Stock availability or logistics constraints may require multiple packages. Promotional items or free gifts will be shipped with the corresponding products. Swasi Healthcare may update this policy at any time; changes will be posted here and take effect immediately upon publication.
Returns, replacements & support
If your order is damaged, incorrect, or needs to be modified, please reach out to us as soon as possible.
Damaged or incorrect deliveries
We take extra care while packaging all products. If you receive a damaged package, missing item, or incorrect delivery, please contact our support team immediately so we can coordinate a prompt resolution.
Contact us
For questions regarding shipping, packaging, or delivery, please contact Swasi Healthcare at swasimanager@gmail.com. Website: SwasiHealthcare.in.